Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS403002 Mapping and Delivery Guide
Ensure process improvements are sustained

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency MSS403002 - Ensure process improvements are sustained
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required to ensure that the gains which have been made by using improved methods, processes and/or equipment are sustained as the new baseline/standard for an area of work and so prevent regression to former practices, or digression to less efficient practices. This unit applies to individuals working in a team or work area who have already implemented competitive systems and practices related improvements in their own work and who must work effectively with others implementing competitive systems and practices to ensure that performance improvement gains are sustained. The unit is also suitable for individuals who have formal or informal responsibility for the work of others, such as team leaders; individuals, such as senior operators, who must mentor others; or individuals, such as technicians and tradespeople, who must integrate the application of their technical skills with the implementation of competitive systems and practices in an organisation. The unit can be applied to all areas of an organisation, including production, maintenance, logistics and office functions. The unit covers the implementation of practices to ensure that process improvements are sustained and opportunities taken to suggest further improvements. Improvement initiatives can be made by any number of methods by teams or individuals. The unit assumes that desired levels of performance or quality are known.This unit requires the application of skills associated with problem solving, initiative and enterprise, and planning and organising in order to check and monitor the impacts of change. It also requires communication and the ability to work with others to assess the impact of change in own work and on other’s work, as well as self-management and learning to adapt improvements according to new information and feedback.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.

The collection of performance evidence is best done from a report and/or folio of evidence drawn from:

a single project which provides sufficient evidence of the requirements of all the elements and performance criteria

multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.

A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.

Assessment should analyse real process improvements in an operational workplace.

Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.

Foundation skills are integral to competent performance of the unit and should not be assessed separately.

Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.

The assessor must demonstrate both technical competency and currency.

Technical competence can be demonstrated through:

relevant VET or other qualification/Statement of Attainment AND/OR

relevant workplace experience

Currency can be demonstrated through:

performing the competency being assessed as part of current employment OR

having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Examine previous improvements
  • Identify impact of previous process improvements to systems, equipment, operations or products in work area.
  • Identify improvements that have not met objectives.
       
Element: Ensure corrective actions are implemented
  • Identify corrective actions that can be taken on process improvements that have not met objectives.
  • Liaise with relevant people associated with the anticipated corrective action.
  • Obtain any required approvals.
  • Arrange for the supply of resources.
  • Check impacts of corrective action on work health and safety (WHS), quality and environmental systems in work area and take action in accordance with procedures.
  • Check that self and others in team or work area have required skills for corrective actions.
  • Monitor implementation of corrective action.
  • Make required adjustments.
       
Element: Verify systems support improvement
  • Verify procedures reflect improvements.
  • Check that training and assessment activities in team or work area reflect improvements.
  • Liaise with relevant people to ensure their support of the new or modified system/s.
       
Element: Audit the change
  • Determine an appropriate audit period/cycle.
  • Agree relevant measures/indicators for the improvement.
  • Measure performance at agreed times using agreed measures.
  • Investigate causes of under-performance.
  • Take appropriate corrective action to improve performance.
  • Re-audit the improvement on an agreed basis.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Examine previous improvements

1.1

Identify impact of previous process improvements to systems, equipment, operations or products in work area.

1.2

Identify improvements that have not met objectives.

2

Ensure corrective actions are implemented

2.1

Identify corrective actions that can be taken on process improvements that have not met objectives.

2.2

Liaise with relevant people associated with the anticipated corrective action.

2.3

Obtain any required approvals.

2.4

Arrange for the supply of resources.

2.5

Check impacts of corrective action on work health and safety (WHS), quality and environmental systems in work area and take action in accordance with procedures.

2.6

Check that self and others in team or work area have required skills for corrective actions.

2.7

Monitor implementation of corrective action.

2.8

Make required adjustments.

3

Verify systems support improvement

3.1

Verify procedures reflect improvements.

3.2

Check that training and assessment activities in team or work area reflect improvements.

3.3

Liaise with relevant people to ensure their support of the new or modified system/s.

4

Audit the change

4.1

Determine an appropriate audit period/cycle.

4.2

Agree relevant measures/indicators for the improvement.

4.3

Measure performance at agreed times using agreed measures.

4.4

Investigate causes of under-performance.

4.5

Take appropriate corrective action to improve performance.

4.6

Re-audit the improvement on an agreed basis.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, on two (2) or more occasions to:

identify previous improvements that have not met objectives

identify action which will correct this without adverse impact on other areas

audit and validate the improvement from the change.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

muda and its causes

processes and procedures for the organisation relevant to the work area

poka yoke, baka yoke and similar sustaining approaches

measures of performance relevant to the work area and the improvement.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Examine previous improvements

1.1

Identify impact of previous process improvements to systems, equipment, operations or products in work area.

1.2

Identify improvements that have not met objectives.

2

Ensure corrective actions are implemented

2.1

Identify corrective actions that can be taken on process improvements that have not met objectives.

2.2

Liaise with relevant people associated with the anticipated corrective action.

2.3

Obtain any required approvals.

2.4

Arrange for the supply of resources.

2.5

Check impacts of corrective action on work health and safety (WHS), quality and environmental systems in work area and take action in accordance with procedures.

2.6

Check that self and others in team or work area have required skills for corrective actions.

2.7

Monitor implementation of corrective action.

2.8

Make required adjustments.

3

Verify systems support improvement

3.1

Verify procedures reflect improvements.

3.2

Check that training and assessment activities in team or work area reflect improvements.

3.3

Liaise with relevant people to ensure their support of the new or modified system/s.

4

Audit the change

4.1

Determine an appropriate audit period/cycle.

4.2

Agree relevant measures/indicators for the improvement.

4.3

Measure performance at agreed times using agreed measures.

4.4

Investigate causes of under-performance.

4.5

Take appropriate corrective action to improve performance.

4.6

Re-audit the improvement on an agreed basis.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

A change aimed at reducing muda (waste) will be an improvement in one or more of:

systems/processes

equipment

operations/practices

products.

Customers include one or more of:

internal customers

external customers

final customers.

Suppliers include one or more of:

internal suppliers

external suppliers

ultimate source of process inputs(e.g. raw materials).

Systems include all of:

equipment/plant

systems/processes

procedures and work practices.

Resources include all of:

equipment

modifications

consumables

people

suitable work area

time

money (expense/capital).

Procedures (written, verbal, visual, computer based, etc.) include one or any combination of:

work instructions

standard operating procedures (SOPs)

safe work method statements

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant.

Techniques for sustaining improvements include one or more of:

techniques for preventing mistakes by designing the operations process, equipment and tools so that an operation cannot be performed incorrectly (e.g. baka-yoke)

techniques that generate warning signals where a mistake is about to be performed (poka-yoke)

use of technology so that it is impossible to do the job any other way

changes to process or procedures or other changes to the operations system which, if followed, will sustain the change.

Measuring performance includes one or more of:

personally taking measurements

arranging for measurements to be taken/made by appropriate personnel.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify impact of previous process improvements to systems, equipment, operations or products in work area. 
Identify improvements that have not met objectives. 
Identify corrective actions that can be taken on process improvements that have not met objectives. 
Liaise with relevant people associated with the anticipated corrective action. 
Obtain any required approvals. 
Arrange for the supply of resources. 
Check impacts of corrective action on work health and safety (WHS), quality and environmental systems in work area and take action in accordance with procedures. 
Check that self and others in team or work area have required skills for corrective actions. 
Monitor implementation of corrective action. 
Make required adjustments. 
Verify procedures reflect improvements. 
Check that training and assessment activities in team or work area reflect improvements. 
Liaise with relevant people to ensure their support of the new or modified system/s. 
Determine an appropriate audit period/cycle. 
Agree relevant measures/indicators for the improvement. 
Measure performance at agreed times using agreed measures. 
Investigate causes of under-performance. 
Take appropriate corrective action to improve performance. 
Re-audit the improvement on an agreed basis. 

Forms

Assessment Cover Sheet

MSS403002 - Ensure process improvements are sustained
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS403002 - Ensure process improvements are sustained

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: